FAQ

How can we help?

Our Craft

What defines a Reana?

Introducing The Reana– a creation born of passion, celebrated for its timeless elegance, and designed for the modern, graceful woman.

Will my piece be identical to the one photographed?

No two Reana pieces are ever completely alike. Subtle variances are the signature of true handwork and the essence of exclusivity.

Product Authenticity

Are products on Reana.com guaranteed to be genuine?

All items sold on Reana.com undergo thorough checks by our quality team to confirm THAT  they match brand standards using visual inspections and material tests.​

How does Reana.com handle luxury or high-value items?

High-end pieces receive extra scrutiny from specialists trained in brand details and designing quality.

Care & Maintenance

How should I care for embellished garments?

Professional dry cleaning is recommended. Avoid friction, perfume contact, and direct heat on handcrafted detailing.

Will embellishments remain secure?

Each element is hand-reinforced. However, due to the artisanal nature, occasional bead or thread shedding is normal.

Ordering

Do we offer customization?

We do offer customization for sizing. Custom orders may require extra time.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes of our products.

Can I cancel my order?

No, You are not able to cancel your order once placed.

Shipping Details

How does Reana.com ship orders?

Domestic orders use reliable couriers with tracking, while international orders go to dozens of countries via express services.​

What are the delivery times?

Local areas get 7-10 days service; other regions take 15 - 20 business days depending on location.​

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Payments and Orders

What payment options does Reana.com accept?

Customers can use cards, bank transfers for flexibility.​

Can I modify or cancel my order?

Changes are possible before processing starts but you can’t cancel your order. Contact support quickly for assistance.

Returns Policy

What is the return window on Reana.com?

We do not provide a return policy.

Damaged or Incorrect Items?

If you receive a damaged or incorrect item or a fulfillment error, please contact us within 48 hours of receiving your order at info@reana.com

Customer Support

How do I track my Reana.com order?

Use the tracking link on your order confirmation or check via customer service.

How to contact Reana.com support?

Reach out by phone, WhatsApp, or email for fast help on orders or issues.​

Additional Policies

Does Reana.com offer an app?

Reana is going to launch its app as soon as possible.

Get in touch

Have questions about your order, or a general enquiry?